Refund Policy
Last updated: November 27, 2025
Thank you for using our service (“CloudClips”, “we”, “us”, or “our”). This Refund Policy explains when refunds may be issued for subscription purchases.
1. General Policy
Because CloudClips is a digital subscription service with instant access to premium features, all purchases are generally non-refundable.
However, we may issue refunds in specific cases, as outlined below.
2. Refund Eligibility
2.1 Accidental Purchase
You purchased a subscription by mistake and did not meaningfully use any premium features.
2.2 Technical Issues
You experienced a major technical problem that prevented you from using the service, and:
- You reported the issue to our support team
- We were unable to resolve it within a reasonable timeframe
2.3 Unauthorized Payments
If a subscription was charged without your authorization (e.g., stolen payment information), a refund may be provided after verification.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Partial subscription period remaining
- Expectation of features not advertised
- Failure to cancel before renewal
- Discounts or promotional offers
Usage of AI, OCR, or cloud upload consumption prior to refund request voids eligibility.
4. Auto-Renewal Policy
Subscriptions automatically renew unless cancelled before the renewal date.
- You can manage or cancel your subscription at any time in your account settings.
- Cancelling prevents future charges, but does not refund past payments.
5. How to Request a Refund
To request a refund, please contact us via email:
Email: support@cloudclips.app
Subject: Refund Request
Please include:
- Your account email
- Transaction ID or invoice
- Reason for request
- Screenshots if applicable
We will review and respond within 5–7 business days.
6. Payments Made Through Third-Party Stores
For purchases made through third-party providers, refunds must follow the rules of that platform:
7. Abuse of Refund Policy
We reserve the right to refuse refunds and/or disable accounts if we detect:
- Chargeback abuse
- Repeated refund requests
- Fraudulent claims
- Misuse of premium features before refund request
8. Changes to This Refund Policy
We may update this policy at any time. Changes take effect upon posting on our website.