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Frequently Asked Questions
Find answers to common questions about our services
How do I get started with CloudClips?
Simply download the client for your operating system (Windows or macOS), install it, and log in with your account. You can start capturing screenshots immediately using the default hotkeys.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay via our secure payment processor Stripe.
Is your software safe to use?
Yes, absolutely. CloudClips is signed with a valid EV certificate. We prioritize data privacy: Your screenshots are encrypted end-to-end.
Do you offer refunds?
We offer a 14-day money-back guarantee for all new subscriptions if you are not satisfied with the product. Just contact our support team.
How often is the software updated?
We release updates roughly every two weeks. Critical bug fixes are deployed immediately. The client updates itself automatically.
Can I use the software on multiple computers?
Yes. Your subscription is tied to your account, not your device. You can log in on your desktop, laptop, and work computer simultaneously.
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